Carbon Tuning

Privacy Policy

We are committed to protecting your personal data and being transparent about how we use it. This policy explains what information we collect when you use our website, why we collect it, and what your rights are.

1. Who We Are

Carbon Tuning is a vehicle remapping and ECU tuning business based in Weston-super-Mare.

Contact details:

  • Email: info@carbontuning.co.uk
  • Phone: 01934 245246

If you have any questions about this privacy policy or how we handle your personal data, please get in touch using the details above.

2. What Information We Collect and How

Enquiry and quote request forms

When you use the contact or get-a-quote form on our website, we collect the following information:

  • Your name — so we know who we are speaking to
  • Phone number — so we can call you about your enquiry
  • Email address — so we can reply to you in writing
  • Vehicle registration — so we can look up your vehicle and provide an accurate quote
  • Vehicle make and model (optional) — to help us prepare for your enquiry
  • A message (optional) — any additional detail you want to provide

You choose what to share with us. The optional fields are not required to submit an enquiry.

How form submissions are stored

When you submit a form, the information is emailed directly to us and also stored in a secure log on our website. We use this log to ensure no enquiry is lost and to keep a record of communications.

Website logs and technical data

Like all websites, our server automatically records basic access information when you visit. This may include your IP address, the pages you viewed, the time of your visit, and the browser and device you used. This data is used solely for security and operational purposes and is not linked to your identity.

Cookies

Our website uses cookies — small text files placed on your device. Essential cookies are used to make the website function correctly and cannot be switched off. If we use analytics tools to understand how visitors use our site, these may place additional cookies; where we do so, we rely on your consent. You can control cookies through your browser settings.

3. Lawful Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

  • Legitimate interests — to respond to your enquiry, provide a quote, and arrange or carry out vehicle tuning services you have requested from us. We have a legitimate interest in corresponding with people who contact us about our services.
  • Consent — where you have voluntarily submitted an enquiry form, we rely on your consent to hold and use the information you provided for that purpose. You may withdraw consent at any time by contacting us.

4. How We Use Your Information

We use the personal data you provide to:

  • Respond to your enquiry or quote request
  • Arrange vehicle remapping or ECU tuning work
  • Keep records of communications and services provided
  • Comply with any legal obligations that apply to us

We do not use your information for unsolicited marketing without your permission, and we do not make automated decisions based on your personal data.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal data to third parties.

We may share your information with trusted service providers who help us operate our website and business — such as our hosting and email providers. These providers act on our instructions and are not permitted to use your data for their own purposes. Where relevant, we ensure appropriate data processing agreements are in place.

We may also disclose your information if required to do so by law or to protect our legal rights.

6. How Long We Keep Your Information

We keep the personal data you provide to us for as long as is necessary to fulfil the purpose for which it was collected, and to comply with any legal requirements.

Enquiry records and correspondence are typically retained for up to three years. If we carry out work on your vehicle, we may retain relevant records for longer in line with our business and legal obligations.

You can ask us to delete your data at any time — see Your Rights below.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

  • Right of access — you can ask for a copy of the personal data we hold about you.
  • Right to rectification — you can ask us to correct any inaccurate or incomplete data.
  • Right to erasure — you can ask us to delete your personal data, subject to any legal obligations we may have to retain it.
  • Right to restriction — you can ask us to limit how we use your data in certain circumstances.
  • Right to object — you can object to us processing your data where we rely on legitimate interests as our lawful basis.
  • Right to data portability — in certain circumstances, you can ask for your data to be transferred to you or another party in a machine-readable format.

To exercise any of these rights, please contact us at info@carbontuning.co.uk or call 01934 245246. We will respond within one month.

8. Cookies

Our website uses essential cookies that are necessary for the site to work properly. These do not require your consent. Where any non-essential cookies are used (for example, analytics), we will ask for your consent before placing them.

You can manage or delete cookies at any time through your browser settings. Disabling essential cookies may affect how the site functions.

9. How to Make a Complaint

If you are unhappy with how we have handled your personal data, please contact us in the first instance and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in how we operate or in data protection law. When we make changes, we will update the date below. We encourage you to check this page periodically.

Last updated: June 2026

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